Chatbots, AI, Technologies in eCommerce: Real Examples in Use


e-commerce chatbot

If you have a site search, look at the queries that customers are searching for. These may give you insights into the type of information that your customers are seeking. They can outsource routine tasks and focus on personalized customer service. It also means that customers will always have someone (or something) on the other end of a chat window.

e-commerce chatbot

Plus, 64% of internet users find 24\7 availability as the best yet dope feature. An omnichannel chatbot in your eCommerce store can help you offer a more personalized customer service experience. The chatbot business model can help you build customer loyalty by addressing their queries quickly and effectively.

Why do you need eCommerce Chatbots for your Business?

This is mainly because unhappy customers are unlikely to return and make a purchase again. Therefore, it’s important to understand if a customer is happy with the services or not. Conversational chatbot marketing opens a door for customers to express what they’re feeling so businesses can understand and empathize with their customers. As chatbots can handle 80% of the repetitive simple questions of your customers, they can help customer service executives to keep the locus of support to solve complex queries. By addressing complex queries with priority, you can win more customers while reducing the operation cost.

Using AI for customer support also helps to improve your team productivity as the bot takes over answering FAQs that reduces the support tickets significantly. It’s no surprise that store owners who want to drive more sales and improve customer experience invest in ecommerce chatbots. Collect more ecommerce reviews and feedback by doing it conversationally and on-brand with an ecommerce Chatbot. Not only a trust and credibility builder, an ecommerce chatbot improves click-through rate (CTR) because shoppers are more likely to buy something valued by another shopper. Ochatbot doesn’t have a complex interface, so it is easy for online business owners to customize Ochatbot accordingly.

state of conversational marketing

ECommerce chatbots are a great way for online retailers to give their customers the best experience possible. By using these tools, businesses can answer product questions and provide sales support, so customers don’t have to wait for someone from customer service. Chatbots also offer conversational marketing opportunities, such as the ability to engage with shoppers right on website messaging platforms such as WhatsApp, Instagram, or Facebook Messenger. There are many benefits that conversational commerce provides for eCommerce companies. First, having a chatbot saves operation costs, allowing customers to quickly get answers to their questions and not have long wait times.

  • Take your online business to a whole new level by deploying an eCommerce chatbot.
  • Ochatbot’s features allow online business owners to implement the chatbot easily without a complex interface.
  • With’s automation in play, we’ve been able to handle the larger volumes of customer queries coming in too.
  • The conversation can be used to either bring them back to the store to complete the purchase or understand why they abandoned the cart in the first place.
  • AI chatbots, also known as eCommerce chatbots, will answer customer questions like a real person.
  • Therefore, you might be wondering if an eCommerce chatbot can help you in this department.

Acting as a virtual stylist, the bot offers tailored outfit inspiration for every user. It’s a fine example of using a chatbot to create a personal online customer experience. To get the most out of a customer support bot, it’s best used alongside human-powered channels like live chat and video chat.

Veca’s Conversational AI

The first thing you need to do is decide your eCommerce AI chatbot’s goal. Maybe you want it to act as a catalog for your products on other touch-points like WhatsApp, Telegram, and Messenger. Or, perhaps you’d like to use it to drive sales over these channels. Today, many eCommerce companies rely on artificial intelligence and machine learning to understand the buying pattern of millions of users. This helps them build a successful marketing campaign and pitch products to the buyers accordingly. While getting new messages from new customers is exciting, some of them might be window shoppers who have no intention to purchase.

  • Here’s an example of a sample flow created using Recart and Wheelio.
  • This way, a bot decreases the number of steps the customer takes in the sales funnel.
  • Natural Language Processing (NLP) –  behavioural technology that enables AI to interact with humans through natural language.
  • Personalizing your customers’ experiences makes them feel valued and appreciated.
  • MobileMonkey works with Facebook Messenger, SMS messaging, and native web chat, so you can easily contact customers across multiple channels.
  • Additionally, it can update clients on the status of their orders and provide shipment details.

When a product is based on and/or aligned with users’ worldviews, the chances of success are so much higher from the very start. The chatbot technology enables thousands of surveys to be sent out to your clients’ Facebook Messengers in a few clicks. Another example of the use of machine learning in eCommerce is Rare Carat. Finally, if you’re looking for a full chat solution that includes both human chatting and chatbots, you can also browse our collection of the best live chat software for eCommerce. WP-Chatbot is a free tool by MobileMonkey that lets you add a live chat widget to your WordPress site. Although it has powerful integration with Facebook Messenger, you can also use it as a native chatbot solution on your site.

Hire The Ultimate Guide to Ecommerce Chatbots

Customer service chatbot – this is a chatbot that’s designed for answering questions and solving customer concerns. It’s usually connected to the company’s knowledge base and acts as an effective replacement for a human agent. It can talk to potential customers on your own website or on various messaging apps.

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Via AI chatbots, eCommerce businesses can trigger the feedback collection process as per the defined time. Then a bot can get the feedback of the users while interacting and sympathizing with them. And, assuring them that their issue has been transferred to the concerned team in real-time.


If you’re brainstorming trying to find the perfect chatbot marketing strategy and feel stuck – then it’s time to get back to the basics. Manychat is a great bot platform that has some really unique features and capabilities for marketers – like chatbot landing pages, popups, analytics, and much more. Manychat is not only my favorite bot platform but is also one of the best eCommerce chatbot tools available (and I don’t say that lightly). We’re going to focus on building chatbots for Facebook Messenger but there are lots of other platforms you can build a chatbot for (like voice for example).

e-commerce chatbot

This bot is designed to help users colour match Sephora products like lipsticks. Leading the way for beauty stores worldwide, cosmetic retailer Sephora was one of the first brands to introduce bots on Facebook Messenger and Kik. It’s a good example of using a bot to do the hard work for customers e.g. find products that match their criteria. By helping customers find the right fitting jeans for them, it helps reduce online returns based on sizing issues. All the recommendations are synced up with Levi’s real time inventory, which avoids cart abandonment at the checkout stage due to items being out of stock. First rolled out to support Christmas sales in 2017, Ralph the chatbot was a huge success.

The Future Of Chatbot Ecommerce: Trends And Predictions

Machine intelligence and Human Intelligence in AI-based eCommerce chatbots converse with customers and enhance their online shopping journey. This article will cover 7 successful eCommerce chatbots for your eCommerce brands. To ensure the chatbot is working correctly and responding with accurate information, extensively test it. It involves evaluating its proficiency with natural language processing and ability to manage various questions and deliver pertinent answers. Enhancing the general consumer experience is one of the main advantages of eCommerce chatbots.

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You can send them a cool video, a project you are working on, some case studies from your other clients, positive reviews about you, your personal vlog… the list goes on and on! Chatbots are great at automating the interaction, and maximizing your brand awareness. Another of the best ecommerce tools, our Exit intent popups catch online shoppers before they scroll to close your page. Exit intent popups pull visitors back in by addressing friction visitors are experiencing in not finding what they want. Letting visitors know about a new deal or promotion that’s relevant to their browsing experience is key.

Ensure data privacy

Not only do they enable real-time user interaction, but their analysis can help you improve services that cater to customer demand and preferences. With this technology’s instant access to critical data, you can reduce operational costs while maximizing efficiency. ” With a chatbot for retail and eCommerce, they can track how customers interact with the site. They can monitor customer conversations to identify common issues and consumer characteristics. With this data, they can market their products more effectively, targeting the right audiences with the right messaging. As the company grows, chatbots can also handle the increased volume of service inquiries.

e-commerce chatbot

Online business owners can integrate Flow XO with messaging apps like Facebook messenger. Octane AI has conversational templates to communicate with the customers through images, video, and texts. Chatbot tools in Octane AI work for messaging apps, Facebook messenger, and SMS marketing. Octane AI works only for Shopify; not for other e-commerce platforms. Lead generation is one of the most important steps in the entire sales process.

e-commerce chatbot

Its key drawbacks are the lack of in-chat payment processing or voice-assistant connection. When you decide to add a chatbot to your ecommerce, you’ll have two options from which to choose. Ochatbot has plugins for eCommerce platforms including Shopify, Magneto, WooCommerce, and Big commerce as well as integrating with other platforms by adding a unique script to the site.

  • So, eCommerce sites need to find ways of encouraging them to take further steps along the sales process.
  • They even managed to achieve a two-week time to value for their bot.
  • Collaborate with your ecommerce team to decide on the best solution.
  • You’re more likely to share feedback in the second case because it’s conversational and we as humans love to talk.
  • Thus, this eliminates the need to wait for assistance from a human agent for seeking answers about your product.
  • This will ensure that users are aware of the days and times when a live agent is, and isn’t, available.